DFW MOONWALKS FAQ
ANSWERING ALL YOUR QUESTIONS.
F.A.Q.1
DFW Moonwalks treats reservation requests on a first come first serve basis. We require a credit card on file to hold and book your reservation request.
DFW Moonwalks only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event. Normally there is a 2-4 hour window and some larger equipment is rented hourly.
We generally contact you within 1-2 days of your event to confirm final payment, method of payment, type of surface for set up, space and electrical requirements, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message. If we can not reach you and/or you do not call back before the day of your event, we can not guarantee delivery and you may be subject to a cancellation fee.
House parties are delivered within 30-1hr before event starts. For Park, School, Church, and Corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. Our Drivers have several locations on their delivery route, it’s extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions.
Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer’s responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, you will be responsible for payment in full.
Surface type: It’s important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or **sandbags depending on where the unit will be set up.
*We can definitely setup on concrete surfaces, however there are additional charges involved. We use 50lb sandbags to anchor equipment that is setup on a concrete surface and there is a lot of heavy lifting and additional labor involved.
Sprinkler systems: DFW Moonwalks is not liable for any damage done to your sprinkler system, you will be responsible for letting our Drivers know where it is in advance to avoid any damage.
If you have dogs, please make sure the setup area is clean and any droppings are removed. We can not setup if there are droppings on the ground.
ATTENTION: Drivers can NOT go up and down stairs and/or hills, or move equipment excessive distances. Set up location must be easily accessible from the delivery truck.
*We can definitely setup on concrete surfaces, however there are additional charges involved. We use 50lb sandbags to anchor equipment that is setup on a concrete surface and there is a lot of heavy lifting and additional labor involved.
Sprinkler systems: DFW Moonwalks is not liable for any damage done to your sprinkler system, you will be responsible for letting our Drivers know where it is in advance to avoid any damage.
If you have dogs, please make sure the setup area is clean and any droppings are removed. We can not setup if there are droppings on the ground.
ATTENTION: Drivers can NOT go up and down stairs and/or hills, or move equipment excessive distances. Set up location must be easily accessible from the delivery truck.
It’s critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up unless you’ve made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.
DFW Moonwalks is NOT liable for problems due to power issues. We provide extension cords. Generators may be rented in advance if a power source is not available.
If DFW Moonwalks does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; Attendants should monitor number and age of participants and ensure they’re following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.
If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Corporate, Churches, Corporate, and Schools delivery site locations are generally picked up within 20 - 30 minutes of the event end time. for more information.
F.A.Q.2
The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.
We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. DFW Moonwalks reserves the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 40° F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We can not set up in high winds or if it is actively raining, due to increased chance of injury or electrocution. Very few days in Texas are complete rain outs; we will make every effort to deliver between rain showers. If Customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up once we arrive due to rain, wind, mud, snow etc, there will be a delivery fee charged. See Weather Cancellation Policy.
WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides) and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.
WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides) and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.
Large events or rides over $400 require a 50% non-refundable deposit for holding the reservation. If the event is canceled or rescheduled, the non-refundable deposit maybe applied Smaller events require a credit card on file to hold the reservation. Cancellations (not weather related) for any reason up to 1-3 days prior to event are subject to the following cancellation fees: Bounce House $50, Combos $70, Waterslides/Interactive Rides $105, Concessions and other Equipment $20. Cancellations that are 2 days or less prior to event will be charged the full rate.
DFW Moonwalks reserves the right to cancel any reservation or portion of a reservation or shut down an event early due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.
DFW Moonwalks reserves the right to cancel any reservation or portion of a reservation or shut down an event early due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.
We do not accept weather cancellations for cold, cloudy days with 30% or less chance of scattered showers unless it’s below 30°F or actively raining in your area before your rental period. Inclement weather doesn't require a fee as long as you call the day of event.
NOTE: We have heavy duty tarps that are 15 to 30 feet long that we can put under the inflatables in case of wet grass or muddy yard.No cancellations will be allowed due to these conditions.
NOTE: We have heavy duty tarps that are 15 to 30 feet long that we can put under the inflatables in case of wet grass or muddy yard.No cancellations will be allowed due to these conditions.
There will also be No refunds if we have to remove a rental unit or shut down an event early in case of unsafe conditions, once customer agree to delivery and unit is delivered and bad weather comes; no refund allowed.